If you need help or want to report a bug, contact:

support@zencom.net

Troubleshooting FAQ:

I bought the full book, but it is still locked.
Make sure you are signed in with the same Apple ID that was used to make the purchase. Open the purchase screen in the app and tap ‘Restore purchases’. You may also need to check that your device has an active internet connection.

How do I restore my purchase?
Open the app, go to the purchase screen, and tap ‘Restore purchases’. Apple will check your previous purchases and unlock the full book if the purchase is found.

I tapped “Buy the whole book,” but nothing happened.
Please check your internet connection and make sure in-app purchases are allowed on your device. You can also try closing and reopening the app, then trying again.

My purchase is pending.
Some purchases may need approval or additional processing by Apple. If the purchase is pending, please wait until Apple completes the transaction, then reopen the app or tap ‘Restore purchases’.

I was charged but still cannot access the full book.
Tap ‘Restore purchases’ first. If the book is still locked, contact support and include your app version, device model, iOS version, and the approximate date of purchase. Please do not send your full payment card details.

Can I get a refund?
Payments and refunds are handled by Apple. If you need to request a refund, please use Apple’s purchase support or the “Report a Problem” page for your Apple ID.

Thank you for reading/listening!